Effective Date: March 13, 2025

At WarmFamilyMall, we want to make your shopping experience smooth and enjoyable. Below are some frequently asked questions to help answer any concerns you may have.

1. Ordering & Payment

Q: How do I place an order?
A: Simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your order.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 12 hours of purchase. Contact us immediately via WhatsApp: +8613540788670 or Email: manager@warmfamilymall.com if you need changes.

2. Shipping & Delivery

Q: How long does shipping take?
A: Our standard shipping time is 7-15 business days, depending on your location. Some areas may experience slight delays due to customs clearance.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs and delivery times vary by country.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the status of your shipment.

Q: What should I do if my order is delayed or lost?
A: If your order hasn’t arrived within the estimated time frame, please contact us for assistance. We will work with the shipping carrier to resolve the issue.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and with all packaging intact. Please check our Return & Refund Policy for more details.

Q: Who pays for return shipping?
A: If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping cost. If it is due to personal preference, the customer is responsible for return shipping.

Q: When will I receive my refund?
A: Once we receive and inspect the returned item, refunds will be processed within 5-10 business days to your original payment method.

4. Product Information

Q: Are your products high quality?
A: Yes, we carefully select all our products to ensure top quality. We work with trusted manufacturers and suppliers.

Q: How can I check product details before purchasing?
A: Each product page contains detailed descriptions, specifications, and images. If you need more information, feel free to contact us.

5. Customer Support

Q: How can I contact customer service?
A: You can reach us via:

Q: What are your customer service hours?
A: Our support team is available Monday to Friday, 9 AM – 6 PM (GMT+8). We aim to respond to all inquiries within 24 hours.

If you have any additional questions, feel free to reach out to us. Thank you for shopping with WarmFamilyMall!