Effective Date: March 13, 2025

Welcome to WarmFamilyMall! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://warmfamilymall.com/ and use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

  • Name
  • Email address
  • Phone number (including WhatsApp)
  • Shipping and billing addresses
  • Payment information (processed securely by third-party payment providers)
  • Account login credentials (if applicable)

1.2 Non-Personal Information

  • IP address
  • Browser type and version
  • Device type
  • Website usage data (such as pages visited, time spent on the site, and navigation behavior)
  • Cookies and tracking technologies (see Section 6)

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill orders
  • To communicate with you regarding your orders, inquiries, or support requests
  • To improve our website, products, and customer experience
  • To prevent fraudulent transactions and ensure security
  • To send promotional offers, newsletters, and marketing communications (with your consent)
  • To comply with legal obligations and enforce our policies

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information in the following cases:

  • Service Providers: We may share your information with trusted third parties that help us process payments, ship orders, analyze website traffic, or provide customer support.
  • Legal Requirements: We may disclose your data if required by law, court order, or legal process.
  • Business Transfers: In the event of a merger, sale, or business restructuring, your data may be transferred as part of the transaction.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted or anonymized.

5. Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission over the internet is 100% secure. We encourage you to take precautions, such as using strong passwords and keeping your login details confidential.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

  • Essential Cookies: Necessary for website functionality
  • Analytical Cookies: Help us understand user behavior and improve site performance
  • Marketing Cookies: Used to deliver targeted ads

You can manage your cookie preferences through your browser settings.

7. Your Rights & Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data (subject to legal limitations).
  • Opt-Out: Unsubscribe from marketing communications at any time.

To exercise your rights, contact us at manager@warmfamilymall.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies before providing any information.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: