Effective Date: March 13, 2025

At WarmFamilyMall, we strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward return and refund policy to make your shopping experience worry-free.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
  • The return request must be made within 30 days from the date of delivery.
  • Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
  • Certain items, such as personalized products, clearance items, and hygiene-related products (e.g., bathroom accessories), are non-returnable unless defective or damaged upon arrival.

2. How to Initiate a Return

If you need to return an item, please follow these steps:

  1. Contact Us: Email manager@warmfamilymall.com or WhatsApp +8613540788670 with your order number and reason for return.
  2. Approval & Instructions: Once approved, we will provide you with the return shipping address and instructions.
  3. Pack & Ship: Securely package the item and send it back using a trackable shipping method.
  4. Confirmation & Refund: After we receive and inspect the returned item, we will process your refund or exchange.

3. Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, the refund will be issued to your original payment method within 5-10 business days.
  • If rejected, we will inform you with an explanation, and the item may be sent back to you at your expense.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

  • If you received a defective or incorrect item, we will replace it at no additional cost.
  • Please contact us within 7 days of receiving the item to request an exchange.
  • If the desired replacement item is out of stock, we will offer a refund or store credit.

5. Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping cost.
  • If the return is due to a change of mind or personal reasons, the customer is responsible for the return shipping costs.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

6. Late or Missing Refunds

  • If you haven’t received your refund after 10 business days, please check with your bank or payment provider first.
  • If the issue persists, contact us at manager@warmfamilymall.com for further assistance.

7. Contact Us

If you have any questions about our return and refund policy, please reach out to us:

We value your satisfaction and appreciate your business with WarmFamilyMall!