Effective Date: March 13, 2025

Welcome to WarmFamilyMall! We are committed to providing reliable and efficient shipping services to ensure that your orders arrive safely and on time. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.
  • If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.

2. Shipping Rates & Delivery Estimates

  • Standard Shipping: Estimated delivery time is 7-15 business days.
  • Express Shipping: Estimated delivery time is 3-7 business days (additional charges apply).
  • Shipping rates are calculated at checkout based on the shipping destination and selected shipping method.
  • Some remote areas may experience longer shipping times.

3. Shipping Destinations

We currently ship to most countries worldwide. However, due to shipping restrictions, we may not be able to deliver to certain locations. If your country is not listed at checkout, please contact us for assistance.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order on our website or through the carrier’s tracking system.
  • Please allow 24-48 hours for tracking information to update after shipment.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, and other fees imposed by the destination country.
  • These charges are not included in the product price or shipping cost and are the responsibility of the customer.
  • We recommend checking with your local customs office for more details before placing an order.

6. Shipping Delays

  • Shipping times are estimated and not guaranteed due to potential delays caused by customs processing, weather conditions, or other unforeseen events.
  • If your package is delayed beyond the estimated delivery time, please contact our customer support for assistance.

7. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once they are marked as delivered.
  • If you believe your package was lost or stolen, please check with your local post office or carrier first. If the issue persists, contact us for further assistance.

8. Address Accuracy

  • Please ensure that your shipping address is correct before submitting your order.
  • We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • If you notice an error in your shipping details, contact us immediately to update your address before your order is shipped.

9. Returns & Refunds

  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery with proof (photos) for a resolution.
  • For more details on returns and refunds, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions regarding our shipping policy, feel free to contact us:

Thank you for shopping at WarmFamilyMall! We appreciate your support.